Terms of Service

1. Definitions

For purposes of these Terms:

2. Acceptance of Terms

By using the Site or Services, you represent and warrant that:

• You are at least 18 years old.
• You have the legal authority to bind yourself or the entity on whose behalf you are using the Services.
• Any information you provide is accurate, complete, and not misleading.
• You will use the Services only for lawful business purposes.
• You understand that the Services are limited document review and bid readiness support services, not legal, estimating, insurance, bonding, payroll, engineering, procurement, or professional advisory services.

If you use the Services on behalf of a company, contractor, partnership, corporation, limited liability company, or other entity, you represent that you are authorized to bind that entity to these Terms.

3. Description of Services

BidFastApp provides AI-assisted, human-reviewed bid package review services for contractors and businesses responding to public bid solicitations.

Depending on the service tier purchased, our Services may include review of uploaded Bid Package documents for:

• Bid submission requirements.
• Required forms and attachments.
• Addenda and addenda acknowledgment requirements.
• Bid bond or bid security requirements.
• Performance bond and payment bond requirements.
• Insurance requirements stated in the Bid Package.
• Possible insurance gaps based on an uploaded certificate of insurance.
• Prevailing wage, Davis-Bacon, certified payroll, apprenticeship, poster, or labor compliance requirements stated in the Bid Package.
• MBE, WBE, DBE, SBE, VBE, SDVOB, local hiring, workforce participation, or good-faith effort requirements stated in the Bid Package.
• Pre-bid meeting or site visit requirements.
• Submission deadlines, delivery instructions, and bid opening details.
• Subcontractor listing requirements.
• Licensing, registration, certification, or eligibility requirements stated in the Bid Package.
• Contract clauses that may create pricing, timing, administrative, payment, closeout, or post-award risks.
• Required actions before submission, at submission, after award, before mobilization, during performance, or at closeout.
• Source citations, page references, section references, or document references when available.

Our Services are designed to help you better understand the documents you provide. We do not guarantee that our review will identify every issue, that our findings are exhaustive, or that any bid you submit will be accepted, deemed responsive, selected, awarded, or profitable.

4. AI-Assisted and Human-Reviewed Service

BidFastApp may use artificial intelligence, automated document extraction, optical character recognition, structured prompts, document parsing, third-party APIs, and other technology tools to assist with document review and report preparation.

You acknowledge and agree that:

• AI tools may produce incomplete, inaccurate, or incorrect outputs.
• AI tools may fail to detect issues in complex, scanned, incomplete, illegible, corrupted, password-protected, image-based, or poorly formatted documents.
• AI outputs are reviewed or edited by us before delivery when applicable, but human review does not guarantee perfection or completeness.
• The final Report is a support tool and should not be treated as a substitute for your own review or the advice of qualified professionals.
• You remain solely responsible for verifying all findings before relying on them.
• You are solely responsible for deciding whether and how to submit a bid.

We reserve the right to use AI-assisted processes, human reviewers, subcontractors, vendors, and technology providers to perform the Services.

5. What We Are Not

BidFastApp is a document review and bid readiness support service only.

We are not:

• A law firm.
• Attorneys.
• Procurement officials.
• Licensed contractors.
• Engineers.
• Architects.
• Estimators.
• Insurance brokers or agents.
• Sureties or bonding agents.
• Payroll compliance providers.
• Certified public accountants.
• Public works compliance officers.
• Government contracting officers.
• Representatives of any Public Owner.

We do not provide:

• Legal advice.
• Legal opinions.
• Legal representation.
• Contract negotiation.
• Bid protest advice.
• Bid pricing advice.
• Quantity takeoffs.
• Cost estimates.
• Labor or material pricing.
• Means and methods advice.
• Insurance placement advice.
• Bonding placement advice.
• Payroll compliance services.
• Certified payroll preparation.
• Tax advice.
• Engineering or design advice.
• A determination that your bid is legally compliant.
• A determination that your bid is responsive.
• A guarantee that your bid will be accepted or awarded.

Any references in a Report to insurance, bonding, wage, labor, diversity, contract, or procurement requirements are document-based observations from the materials provided and are for informational business support only.

6. No Legal Advice

You understand and agree that no attorney-client relationship is created by your use of the Site or Services.

Nothing on the Site, in the Services, in a Report, in an email, in a dashboard, in a support message, or in any communication from us constitutes legal advice.

You should consult a licensed attorney regarding legal questions, bid responsiveness, contract interpretation, bid protests, dispute rights, procurement law, statutory obligations, contract risk, indemnification, liquidated damages, pay-if-paid clauses, public works requirements, or any other legal issue.

7. No Insurance, Bonding, Payroll, or Professional Advice

Our Services may identify insurance requirements, bonding requirements, wage requirements, certified payroll references, diversity participation requirements, or similar obligations stated in a Bid Package.

However:

• We do not verify, certify, place, procure, bind, recommend, or approve insurance coverage.
• We do not verify, certify, procure, issue, arrange, recommend, or approve bonds.
• We do not determine whether your insurance, bonding, payroll, or compliance practices satisfy legal or contractual requirements.
• We do not prepare certified payroll.
• We do not determine proper worker classifications, wage rates, fringe benefits, apprenticeship obligations, union obligations, or labor law compliance.
• We do not determine whether you qualify for MBE, WBE, DBE, SBE, VBE, SDVOB, local hiring, or other diversity or workforce programs.

Any insurance-related findings are limited to identifying stated requirements in the uploaded documents and, if you upload a certificate of insurance, flagging possible gaps for your broker to review.

You are solely responsible for consulting your insurance broker, bonding agent, payroll provider, attorney, accountant, public works compliance advisor, or other qualified professional as needed.

8. No Guarantee of Bid Acceptance, Responsiveness, Award, or Profit

BidFastApp does not guarantee that:

• Your bid will be accepted.
• Your bid will be deemed responsive.
• Your bid will be deemed responsible.
• Your bid will be considered complete.
• Your bid will avoid rejection.
• Your bid will avoid protest.
• Your bid will result in award.
• You will win the contract.
• The Public Owner will interpret the Bid Package the same way we do.
• The Public Owner will waive or not waive any defect.
• Your pricing will be competitive.
• Your bid will be profitable.
• You will avoid post-award disputes, delays, losses, penalties, or compliance issues.

Public Owners, procurement officials, contracting officers, boards, courts, agencies, and other authorities may interpret bid documents, laws, rules, procedures, and requirements differently than we do. Their determinations are outside our control.

9. Scope of Review

Our review is limited to:

• The documents you upload or otherwise provide.
• The information you submit through the Site.
• The service tier you purchase.
• The timeframe available before the delivery deadline.
• The readability and completeness of the documents provided.
• The functionality and limitations of our tools, reviewers, vendors, and systems.

We do not review materials not provided to us. We are not responsible for bid addenda, clarifications, revised documents, owner communications, plan holder notices, pre-bid meeting statements, portal updates, Q&A responses, emails, procurement notices, or other materials not uploaded before our review is completed.

If additional addenda or changes are issued after your upload, you are responsible for reviewing them and updating your bid accordingly.

10. Client Responsibilities

You are solely responsible for:

• Uploading the complete and correct Bid Package.
• Uploading all addenda issued before and after your order, as applicable.
• Uploading all relevant forms, instructions, wage sheets, insurance requirements, bonding forms, specifications, contract terms, and owner-provided documents.
• Uploading your current certificate of insurance if you want potential insurance gaps flagged.
• Providing accurate company, contact, trade, license, certification, bonding, payroll, and bid information.
• Reviewing our Report carefully.
• Verifying all findings independently.
• Consulting qualified professionals as needed.
• Preparing the final bid.
• Pricing the bid.
• Signing the bid.
• Including required forms, bonds, attachments, acknowledgments, and certifications.
• Submitting the bid on time.
• Submitting the bid to the correct location, portal, email, or physical address.
• Monitoring owner portals and communications.
• Confirming all addenda.
• Confirming all insurance, bonding, wage, diversity, licensing, and compliance requirements.
• Determining whether you are legally eligible, qualified, licensed, registered, bonded, insured, and otherwise able to bid or perform the project.
• Complying with all laws, rules, regulations, contract requirements, bid instructions, and owner requirements.

We do not submit bids on your behalf.

11. Document Completeness and Quality

You acknowledge that the quality of our review depends on the quality and completeness of the materials you provide.

We are not responsible for failure to identify issues caused by:

• Missing documents.
• Missing addenda.
• Missing forms.
• Missing wage determinations.
• Missing insurance exhibits.
• Missing bonding requirements.
• Missing project manual sections.
• Missing general or supplementary conditions.
• Missing owner instructions.
• Incomplete uploads.
• Corrupted files.
• Password-protected files.
• Illegible scans.
• Low-resolution scans.
• Handwritten notes.
• Poor OCR results.
• File conversion errors.
• Ambiguous language.
• Conflicting documents.
• Owner-issued changes after our review.
• External portal information not uploaded to us.

If we determine that documents are incomplete or unreadable, we may request additional materials, continue with a limited review, extend delivery time, cancel the order, or issue a refund at our discretion.

12. Service Tiers and Turnaround Times

BidFastApp may offer service tiers such as:

• Basic Bid Scan
• Full Bid Readiness Review
• Rush Review

Each tier may have different scope, pricing, deliverables, and turnaround times, as shown on the Site at checkout.

Turnaround times begin only after:

• Payment is successfully completed.
• Required documents are uploaded.
• The order is accepted by us.
• The documents are accessible and reasonably readable.

Turnaround times may be extended if:

• Documents are incomplete.
• Documents are unreadable.
• Files fail extraction or require manual handling.
• Additional documents are requested.
• You upload additional documents after the order begins.
• The order scope exceeds the selected tier.
• The bid deadline, document volume, or file quality makes the selected tier unreasonable.
• Events outside our reasonable control occur.

Rush Review is subject to availability and may be declined, refunded, or converted to another tier if we determine that a proper review cannot reasonably be completed in the requested timeframe.

13. Fees, Payment, and Taxes

All fees are due at checkout unless otherwise agreed in writing.

By submitting payment, you authorize us and our payment processors to charge the payment method provided for the selected Services and any applicable taxes, fees, or charges.

Prices are subject to change at any time, but changes will not affect orders already accepted and paid.

You are responsible for any taxes, duties, or charges imposed by any governmental authority in connection with your purchase, except taxes based on our income.

14. Refund Policy

Because BidFastApp provides time-sensitive document review services, refunds are limited.

14.1 Refund if We Do Not Deliver

If we fail to deliver the purchased Report within the committed turnaround time and the delay is not caused by your incomplete documents, unreadable files, late uploads, payment issue, requested changes, lack of response, or other customer-caused delay, you may request a refund.

Our maximum refund obligation is the amount you paid for the specific order.

14.2 No Refunds Based on Bid Outcome

We do not provide refunds because:

• Your bid is rejected.
• Your bid is deemed nonresponsive.
• Your bid is not awarded.
• You lose the bid.
• The Public Owner disagrees with our findings.
• A Public Owner applies a rule differently.
• You choose not to bid.
• You miss the bid deadline.
• Your pricing is not competitive.
• You experience post-award cost, compliance, payment, bonding, insurance, payroll, labor, or contract issues.

14.3 Incomplete or Unreadable Documents

If your documents are materially incomplete, unreadable, or unsuitable for review, we may, at our discretion:

• Request additional documents.
• Extend the delivery timeframe.
• Provide a limited review.
• Convert the order to a different service tier.
• Cancel the order and issue a refund.
• Decline to provide the Services.

14.4 No Refunds After Report Delivery

Once a Report has been delivered, fees are generally non-refundable except where required by law or expressly agreed by us in writing.

14.5 Chargebacks

You agree to contact us at support@bidfastapp.com before initiating any chargeback or payment dispute. Improper chargebacks may result in account suspension, collection efforts, and recovery of fees to the extent permitted by law.

15. Document-Based Review Guarantee

If we offer a document-based review guarantee, the guarantee is limited as follows:

If we miss a clearly stated requirement in the documents you uploaded before our review began, and that missed requirement directly causes a material issue with your bid submission, your sole remedy is a credit toward one future eligible BidFastApp review of equal or lesser value.

This guarantee does not apply to:

• Documents you did not upload.
• Addenda issued after your upload.
• Owner interpretations.
• Legal determinations.
• Bid pricing.
• Estimating issues.
• Technical scope issues.
• Insurance coverage disputes.
• Bonding availability.
• Payroll compliance failures.
• Licensing eligibility.
• Debarment or suspension.
• Late submissions.
• Portal submission issues.
• User error.
• Public Owner discretion.
• Issues outside the documents provided.
• Any claim for damages, lost profit, lost bid, lost contract, lost opportunity, or consequential loss.

The guarantee does not expand our liability beyond the limitation of liability in these Terms.

16. Accounts and Security

You may be required to create an account to use certain Services.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity under your account.
• Ensuring that only authorized personnel access your account.
• Promptly notifying us of unauthorized access or suspected account compromise.

We are not liable for losses caused by unauthorized use of your account unless required by law.

We may suspend or terminate accounts that we believe are used fraudulently, unlawfully, abusively, or in violation of these Terms.

17. Customer Documents and License to Use

You retain ownership of documents you upload.

By uploading documents, you grant BidFastApp a non-exclusive, worldwide, royalty-free, limited license to access, store, copy, process, analyze, transmit, display, and use those documents as necessary to:

• Provide the Services.
• Generate Reports.
• Communicate with you.
• Maintain records.
• Improve internal workflows, quality control, and service reliability.
• Comply with legal obligations.
• Enforce these Terms.

We will not claim ownership of your uploaded Bid Package documents.

You represent and warrant that you have the right to upload and provide all documents submitted to us and that doing so does not violate any law, contract, confidentiality obligation, procurement rule, or third-party right.

18. Confidentiality and Sensitive Information

We understand that Bid Packages and contractor information may be sensitive.

We will use commercially reasonable efforts to protect your uploaded documents and Reports. However, no online service, email system, file storage system, AI provider, payment processor, or internet transmission is completely secure.

You should not upload:

• Classified information.
• Export-controlled information unless you have confirmed we can lawfully receive it.
• Trade secrets you are not authorized to disclose.
• Personal information not necessary for the review.
• Social Security numbers.
• Bank account details.
• Employee payroll records unless requested and necessary.
• Medical information.
• Sensitive personal data unrelated to the bid review.

We are not responsible for your decision to upload unnecessary sensitive information.

19. Third-Party Services

The Services may rely on third-party providers, including payment processors, hosting providers, email providers, AI model providers, file storage providers, analytics providers, and document processing tools.

You acknowledge that:

• Third-party providers may process data as necessary to provide the Services.
• We are not responsible for third-party service outages, delays, errors, or security incidents beyond our reasonable control.
• Your use of payment processing may be subject to the payment processor's terms.
• We do not store full credit card numbers on our servers unless expressly stated.

20. Our Intellectual Property

All Site content, software, workflows, templates, schemas, prompts, report formats, report layouts, methodologies, designs, text, graphics, logos, icons, trade names, service names, and other materials created by BidFastApp are owned by or licensed to us.

You may not:

• Copy, reproduce, distribute, sell, sublicense, or exploit our templates or report formats.
• Reverse engineer our workflows, prompts, schemas, or processes.
• Use our Reports to create a competing service.
• Remove proprietary notices.
• Claim our work product as your own for resale.
• Use our name, logo, or branding without permission.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to use the Report for your internal business purposes in connection with the specific bid for which it was prepared.

21. Prohibited Uses

You may not use the Site or Services to:

• Violate any law, regulation, procurement rule, bid instruction, or third-party right.
• Upload false, fraudulent, misleading, forged, altered, or unauthorized documents.
• Misrepresent your eligibility, license status, certification status, bonding capacity, insurance coverage, or qualifications.
• Submit documents containing malware, viruses, malicious code, or harmful files.
• Interfere with the Site or Services.
• Scrape, crawl, reverse engineer, or exploit the Site.
• Attempt unauthorized access.
• Use the Services to develop a competing product or service.
• Resell Reports or Services without written permission.
• Use the Services for unlawful bid-rigging, collusion, fraud, false claims, or deceptive conduct.
• Upload confidential third-party materials you are not authorized to provide.
• Use the Services in connection with prohibited, illegal, or sanctioned activities.

We reserve the right to refuse, suspend, or terminate Services if we suspect misuse.

22. Communications and Electronic Notices

By using the Site or Services, you consent to receive electronic communications from us, including:

• Account emails.
• Order confirmations.
• Payment confirmations.
• Document issue notices.
• Report delivery emails.
• Service updates.
• Administrative notices.
• Legal notices.
• Support communications.

You agree that electronic communications satisfy any legal requirement that such communications be in writing.

23. Disclaimers

The Site and Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, BidFastApp disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability.
• Fitness for a particular purpose.
• Non-infringement.
• Accuracy.
• Completeness.
• Reliability.
• Availability.
• Timeliness.
• Error-free operation.
• Suitability for any bid, project, contract, agency, or jurisdiction.

We do not warrant that:

• The Site will be uninterrupted or error-free.
• The Services will identify every issue.
• The Report will be complete or exhaustive.
• All page references will be available or accurate.
• All documents will be extractable or readable.
• AI-assisted analysis will be error-free.
• Human review will identify every issue.
• Your bid will be accepted, deemed responsive, awarded, or profitable.
• The Public Owner will agree with any finding.
• Any issue not identified in a Report does not exist.

24. Limitation of Liability

To the fullest extent permitted by law, BidFastApp, Atlas Systems Group LLC, and our owners, officers, directors, employees, contractors, agents, affiliates, vendors, successors, and assigns will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including:

• Lost profits.
• Lost revenue.
• Lost bid opportunities.
• Lost contracts.
• Lost bonding costs.
• Lost estimating time.
• Lost subcontractor quotes.
• Lost business opportunities.
• Loss of goodwill.
• Procurement delays.
• Bid rejection.
• Nonresponsive bid determination.
• Bid protest costs.
• Compliance penalties.
• Post-award losses.
• Increased project costs.
• Liquidated damages.
• Insurance coverage disputes.
• Bonding disputes.
• Payroll or wage compliance issues.
• Attorney's fees, except where expressly awarded by a court despite these Terms.
• Any damages arising from reliance on a Report.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Site, Services, Report, order, or these Terms will not exceed the amount you paid to us for the specific order giving rise to the claim.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, warranty, statute, equity, or otherwise, even if we were advised of the possibility of damages.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you. In such cases, liability is limited to the greatest extent permitted by law.

25. Indemnification

You agree to defend, indemnify, and hold harmless BidFastApp, Atlas Systems Group LLC, and our owners, officers, directors, employees, contractors, agents, affiliates, vendors, successors, and assigns from and against any claims, damages, losses, liabilities, costs, expenses, demands, actions, investigations, penalties, fines, and reasonable attorneys' fees arising out of or related to:

• Your use of the Site or Services.
• Your Bid Package.
• Documents or information you upload.
• False, incomplete, misleading, unauthorized, or inaccurate information you provide.
• Your bid submission.
• Your decision to bid or not bid.
• Your bid pricing.
• Your bid rejection.
• Your bid award or non-award.
• Your contract performance.
• Your insurance, bonding, payroll, wage, licensing, registration, certification, or compliance obligations.
• Your violation of these Terms.
• Your violation of law.
• Your violation of third-party rights.
• Any claim by a Public Owner, subcontractor, supplier, employee, consultant, competitor, agency, or other third party relating to your bid or project.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with us.

26. Dispute Resolution, Governing Law, and Venue

These Terms and any dispute arising out of or relating to the Site, Services, Reports, orders, or these Terms will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Subject to any arbitration provision or small-claims exception that may apply, you agree that any legal action shall be brought exclusively in the state or federal courts located in Essex County, Massachusetts, and you consent to personal jurisdiction and venue in those courts.

27. Informal Resolution

Before filing any legal claim, you agree to first contact us at support@bidfastapp.com and provide a written description of the dispute, the order number, the relief requested, and any supporting documentation.

We will attempt to resolve the dispute informally. Either party may proceed with legal action if the dispute is not resolved within 30 days after written notice.

28. Termination and Refusal of Service

We may refuse, suspend, or terminate access to the Site or Services at any time, with or without notice, if we believe that:

• You violated these Terms.
• You submitted false or misleading information.
• You uploaded unauthorized documents.
• You misused the Services.
• Your order presents unreasonable risk.
• Your documents are unsuitable for review.
• You initiated an improper chargeback.
• You acted abusively toward our team.
• Providing Services would be unlawful, impractical, or commercially unreasonable.

If we terminate an order before performing Services, we may issue a refund at our discretion. If termination occurs after substantial work has begun or a Report has been delivered, fees may be non-refundable.

29. Changes to the Site or Services

We may modify, suspend, discontinue, or update the Site or Services at any time.

We may add, remove, or change:

• Service tiers.
• Pricing.
• Turnaround times.
• Report formats.
• Features.
• AI tools.
• Human review processes.
• File requirements.
• Upload limits.
• Eligibility requirements.

Changes will not materially reduce the scope of a paid order already accepted unless necessary due to circumstances outside our control or unless we provide an appropriate remedy.

30. Changes to These Terms

We may update these Terms from time to time.

The updated Terms will be posted on the Site with a revised "Last Updated" date. Your continued use of the Site or Services after updated Terms are posted constitutes acceptance of the updated Terms.

For material changes, we may provide additional notice where required by law.

31. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, unlawful, or unenforceable provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms.

32. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of BidFastApp.

33. Assignment

You may not assign or transfer these Terms, your account, or any rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, restructuring, or transfer of business operations.

34. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including:

• Natural disasters.
• Power outages.
• Internet outages.
• Hosting outages.
• Payment processor outages.
• AI provider outages.
• Cyberattacks.
• Labor disruptions.
• Government actions.
• War, terrorism, civil unrest, or emergencies.
• Illness or staffing disruption.
• Public owner portal outages.
• File corruption or technology failures beyond our control.

35. Entire Agreement

These Terms, together with any order-specific terms, checkout terms, invoice, posted policy, privacy policy, refund policy, and supplemental terms incorporated by reference, constitute the entire agreement between you and BidFastApp regarding the Site and Services.

They supersede all prior or contemporaneous understandings, communications, proposals, representations, and agreements, whether oral or written, relating to the Site or Services.

36. Contact Information

For questions about these Terms or the Services, contact: